Return & Exchange Policy
Last Updated: September 2026
At VANELIA.shop, we want you to be satisfied with your purchase. If you receive a product that is eligible for return or exchange, you may contact us within 7 days of receiving your order.
1. Return & Exchange Period
Return or exchange requests must be submitted within 7 days from the date you receive the product.
Requests made after 7 days may not be accepted.
2. Eligibility for Return & Exchange
Due to hygiene and safety reasons, women's innerwear can only be returned or exchanged if the product is:
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Unused and unworn
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Unwashed
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Undamaged
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In its original condition
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In the original packaging
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With original tags and accessories, where applicable
Products that have been worn, used, washed, damaged, altered, or are not in hygienic condition will not be eligible for return or exchange.
3. Wrong or Defective Product
If you receive:
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A wrong product
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A wrong size due to our fulfillment error
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A defective or damaged product
please contact us within 7 days of receiving the order.
We may request photos or videos of the product to verify the issue before approving a return or exchange.
4. Change of Mind
If you simply change your mind after receiving the product, a return or exchange may be accepted only if the product meets all of our eligibility requirements and remains completely unused, unworn, and hygienic.
5. Return & Exchange Process
To request a return or exchange:
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Contact VANELIA.shop within 7 days of receiving your order.
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Provide your order number and details of the issue.
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Provide photos or other information if requested.
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Wait for our confirmation before sending the product back.
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Once we receive and inspect the product, we will confirm whether the return or exchange is approved.
Please do not send any product back without contacting us first.
6. Return Shipping Charges
If the return or exchange is due to a wrong, defective, or damaged product caused by VANELIA.shop, we will take appropriate responsibility for the return process.
For returns or exchanges due to customer preference or change of mind, applicable return delivery charges may be the customer's responsibility.
7. Refund
If your return is approved and a refund is applicable, the refund will be processed within 7 days after the returned product has been received and inspected.
The time required for the refunded amount to appear in your bank account, card, mobile financial service, or other payment account may vary depending on the relevant payment provider or financial institution.
8. Non-Returnable Products
For hygiene reasons, products that have been worn, used, washed, damaged, altered, or otherwise become unhygienic are not eligible for return or exchange.
9. Contact Us
For return or exchange requests, please contact:
VANELIA.shop
Phone: +880 1337-343320
Mail:: [email protected]
Please note: Return and exchange approval is subject to the conditions stated in this policy.