FREE DELIVERY OVER BDT 3,000 100% ORIGINAL EASY RETURNS +880 1337-343320
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VANELIA.shop Policies

1. Privacy Policy

Last Updated: [15 September 2026]

At VANELIA.shop, we respect your privacy and are committed to protecting your personal information.

When you place an order, create an account, contact us, or use our website, we may collect information such as:

  • Full Name

  • Phone Number

  • Email Address

  • Delivery Address

  • Billing Information

  • Order Details

  • Website usage information

How We Use Your Information

We may use your information to:

  • Process and deliver your orders

  • Contact you regarding your order

  • Provide customer support

  • Process payments

  • Improve our products and services

  • Send promotional communications when permitted

  • Prevent fraud or unauthorized activity

We do not sell or rent your personal information to third parties.

Your information may be shared with trusted service providers, including payment gateways and delivery partners, only when necessary to complete your order or provide our services.

We take reasonable measures to protect your personal information. However, no online system can guarantee complete security.

By using VANELIA.shop, you agree to this Privacy Policy.

2. Terms & Conditions

By accessing or purchasing from VANELIA.shop, you agree to comply with these Terms & Conditions.

Products

We make reasonable efforts to ensure that product descriptions, images, colors, sizes, and prices are accurate. However, slight differences may occur due to screen settings, lighting, photography, or product batches.

Orders

An order is considered confirmed after successful order placement and verification, where applicable.

VANELIA.shop reserves the right to cancel or refuse an order in circumstances including:

  • Incorrect or incomplete customer information

  • Product availability issues

  • Pricing or technical errors

  • Suspected fraudulent activity

  • Other legitimate operational reasons

If an order is cancelled by VANELIA.shop after payment has been received, any eligible refund will be processed according to our Refund Policy.

Pricing

All prices displayed on the website are in Bangladeshi Taka (BDT) unless otherwise stated.

VANELIA.shop reserves the right to change product prices, offers, and promotions without prior notice.

Intellectual Property

All website content, including the VANELIA.shop name, logo, images, graphics, text, product descriptions, and designs, is the property of VANELIA.shop or its respective content owners.

No content may be copied, reproduced, modified, or used commercially without prior written permission.

3. Return & Exchange Policy

At VANELIA.shop, customer satisfaction and hygiene are extremely important to us.

Return & Exchange Period

Customers may request a return or exchange within 7 days of receiving the order.

To be eligible, the product must be:

  • Unused

  • Unworn

  • Unwashed

  • Undamaged

  • In its original packaging

  • With original tags attached, where applicable

Eligible Reasons

A return or exchange may be considered if:

  • The wrong product was delivered

  • The wrong size was delivered due to an error by VANELIA.shop

  • The product is defective

  • The product was damaged before or during delivery

  • The product received is different from the ordered product

Innerwear Hygiene Policy

Because VANELIA.shop sells women's innerwear, products that have been worn, used, washed, altered, or damaged after delivery are not eligible for return or exchange.

For hygiene and safety reasons, we reserve the right to reject products that show any signs of use.

How to Request a Return or Exchange

Customers must contact VANELIA.shop within 7 days of receiving the order.

Please provide:

  • Order number

  • Customer name

  • Phone number

  • Product details

  • Reason for return/exchange

  • Clear photos or videos, where applicable

Our team will review the request and confirm whether the product is eligible.

Return Shipping

If the return/exchange is due to an error by VANELIA.shop or a confirmed defective/damaged product, applicable return delivery arrangements will be handled by VANELIA.shop.

For other approved return requests, applicable delivery/return charges may be the customer's responsibility.

4. Shipping & Delivery Policy

VANELIA.shop delivers women's fashion and innerwear products across Bangladesh.

Delivery Time

Orders are normally delivered within 4–5 days after order confirmation.

Delivery time may vary depending on:

  • Delivery location

  • Courier service

  • Weather conditions

  • Public holidays

  • Unforeseen logistical circumstances

Delivery Charges

Inside Dhaka: ৳80
Outside Dhaka: ৳120

The applicable delivery charge will be included with the order total.

Delivery Areas

We aim to deliver across Bangladesh, subject to courier service availability.

Delivery Address

Customers are responsible for providing accurate delivery information, including:

  • Full Name

  • Phone Number

  • Address

  • Area

  • District

VANELIA.shop is not responsible for delays caused by incorrect or incomplete information provided by the customer.

Receiving Your Order

Customers are encouraged to check the package condition upon delivery. If there is any visible damage or issue with the package, please contact VANELIA.shop as soon as possible.

5. Refund Policy

VANELIA.shop provides refunds for eligible orders in accordance with our Return & Exchange Policy.

Refund Eligibility

A refund may be applicable when:

  • VANELIA.shop cancels an order after receiving payment

  • A confirmed payment has been received but the product cannot be supplied

  • A return is approved under our Return & Exchange Policy

  • A defective or incorrect product is confirmed and a refund is approved

Refund Processing

Once a refund is approved, the refund will be processed within 7 days.

The actual time for the refunded amount to reach the customer's account may depend on the relevant payment provider, bank, or financial institution.

Delivery Charges

Delivery charges may be non-refundable unless the issue occurred due to an error by VANELIA.shop.

6. Cancellation Policy

Customers may request cancellation of an order before the order has been processed or dispatched.

Once an order has been dispatched, cancellation may no longer be possible.

To request cancellation, customers should contact VANELIA.shop as soon as possible and provide their order number and registered phone number.

VANELIA.shop reserves the right to cancel orders due to:

  • Product unavailability

  • Incorrect pricing

  • Incorrect customer information

  • Fraudulent or suspicious activity

  • Operational or technical issues

Any eligible refund will be handled according to our Refund Policy.

7. Payment Policy

VANELIA.shop may offer payment methods available at checkout, including applicable online payment options and Cash on Delivery, depending on availability.

Customers must provide accurate payment and contact information.

For online payments, payment must be successfully completed through the available payment gateway.

If payment is deducted but the order is not successfully confirmed, customers should contact VANELIA.shop with the relevant transaction information.

VANELIA.shop will never ask customers to share their PIN, OTP, password, or confidential banking credentials.

8. Customer Support

For questions regarding orders, products, delivery, return, exchange, refund, payment, or any of our policies, please contact us.

VANELIA.shop
Premium Women’s Innerwear from Bangladesh

Phone: +880 1337-343320
 

Quick Policy Summary

Return: Within 7 days
Delivery: 4–5 days
Inside Dhaka: ৳80
Outside Dhaka: ৳120
Refund Processing: Within 7 days